Hotel Review: The Fairmont, Singapore

Having stayed at The Fairmont before, it was a safe bet for me to stay in this hotel a second time when passing through Singapore for just a few days. The Fairmont has a lot going for it. It is centrally located, it’s connected to the City Hall MRT station on the East-West line which is a direct service from Changi airport, and it offers a competitive rate.

It is also one of the few hotels in Singapore that offer rooms with two double beds: a gem if you are traveling with family and don’t want to book two rooms.

We arrived into Changi at 8.00pm and took the MRT into the city centre. Two years ago the MRT ticket machines would only take cash but they now accept credit cards so this can make things simpler if you arrive without Singapore dollars. It’s about 40 mins on the MRT from Changi, probably about the same duration as a much more expensive cab ride. Arriving in City Hall station take the escalator up to the shopping zone and follow the signs for The Fairmont.

We arrived a little tired and the staff were quick to notice and offer some cool water. Check in was quick and we were offered the chance to upgrade our room to a large penthouse suite for a modest amount. We declined. (More on this later!) Although many of the rooms seem to now be renovated there may still be some non-refurbished rooms around, so make sure you ask for what you want. We had booked an executive room in advance. The price uplift was modest for the access to the lounge and the free breakfast for for people so it seemed like a good deal at the time.
As the helpful agent handed over our keys, she let us know that she had upgraded us to a suite in any event, free of charge. That was a nice touch. I am an Accor Platinum member and although the Fairmont group was recently acquired by Accor, there is no integration of their loyalty schemes so my high status officially counted for nothing!
Now to the room. This wasn’t a contemporarily decorated room, in fact it seems to have been one of the non-refurbished rooms, but what it lacked in modernity it made up for in space and comfort, as you can see from the pictures below. 

The views were excellent too and the complimentary  water and fruit were welcome alternative snacks for a late night bite, rather than dinner anywhere. (These were updated daily.) Now, I should point out that there was a welcome note in the room for me with my name on it: so paid upgrade or not, we were always likely to get this room!
Although we could have breakfast in the Lounge, on the first morning we went poolside for breakfast. 

This was probably the best location for breakfast. It wasn’t too busy and there was a selection that was on par with the main restaurant. We went there for breakfast the next morning and it was chaotic: slightly greater choice, but the wait for a table and crowds weren’t worth it.
One benefit of the Executive room is the access to the Lounge. We only had one evening when we arrived early enough to visit it. It’s a pleasant enough space. A little formal and stuffy though. There was a pleasing selection of drinks: beers, wines, and a few spirits, although the Moët et Chandon was the most popular tipple. This is not a ‘pour-your-own’ environment: the staff were very attentive though and I don’t think my glass was ever empty. The canapés were quite good too. I think I tried everything to make sure they were fit for purpose!

So I guess I could summarise this hotel as follows: excellent property, great location, outstanding staff and customer service, great value. I don’t know what more anyone could ask for!


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